Return and Refund Policy

Our priority is to ensure your satisfaction with your purchases. This policy explains the conditions and procedures for returns and refunds in compliance with applicable consumer regulations in Spain and the European Union.

Conditions for Returns

• Return period: You have 14 calendar days from the receipt of the product to request a return.
• Product condition: The item must be in its original condition, unused, and with its original packaging and tags.
• Exceptions: We do not accept returns for personalized products or items damaged by improper use.

Return Procedure

• Requesting a return: Contact our customer service team via [email/contact], providing the order number and the reason for the return.
• Sending the product: Send the product to the indicated address. The return shipping cost will be borne by the customer, unless the product is defective or incorrect.
• Return confirmation: Once the product is received and verified, we will notify you of the acceptance or rejection of the return.

Refund Policy

• Approved refunds: Will be processed within 14 calendar days via the same payment method used in the purchase.
• Defective or incorrect products: Shipping and return costs will be fully refunded.

Exchanges and Replacements

If you wish to exchange a product, you must first return it and then place a new order.

Contact

For any inquiries regarding returns and refunds, please contact our team at [email protected]